Faq

Booking directly with our team means you always deal with the people who actually manage the villas. There is no middle layer marking up the price, so you enjoy our best available rate, faster answers and staff who know every property first-hand.

We can tailor your stay, confirm special requests and resolve anything on the ground during your holiday. Reach us any time at hello@pattayaland.com or on Line, WhatsApp and WeChat at +66 976 500 500.

Every Pattaya Land villa is booked on an exclusive, whole-property basis. The house, private pool and garden are reserved for your group alone for the length of your stay, so you never share the villa with other guests.

Yes. The images on each villa page are genuine photographs of that exact property, never stock or lookalike shots. We refresh them whenever a villa is refurbished so that what you see is what you arrive to.

If you would like extra photos or a video walkthrough before booking, just ask and we will send them over.

All of our villas are non-smoking indoors, which keeps the interiors fresh for every guest. You are welcome to smoke in the outdoor areas such as the terrace, garden and pool deck.

Please use the ashtrays provided; a cleaning charge may apply if smoking indoors leaves lingering odours or damage.

Absolutely. Many guests choose us for birthdays, honeymoons and family gatherings, and several villas have their own sound system. We simply ask that you are considerate of the neighbours and keep noise to a reasonable level late at night.

Planning a larger event or party? Let us know the details in advance at hello@pattayaland.com so we can confirm what each villa allows and arrange any extra services you need.

Our collection spans three of Thailand's most loved beach destinations: Pattaya on the east coast, and the islands of Koh Samui and Koh Phangan in the Gulf of Thailand. Each home is a private pool villa chosen for its comfort, location and views.

Browse the villas on our site and send us your preferred dates, destination and group size. Our team will confirm availability, hold your dates and guide you through each step until your booking is secured.

The quickest way to reach us is Line, WhatsApp or WeChat at +66 976 500 500, or by email at hello@pattayaland.com.

Check-in is from 2:00 PM and check-out is by 11:00 AM. These timings give our team the window they need to prepare the villa thoroughly for your arrival.

Early check-in and late check-out can often be arranged, subject to the villa's schedule around your dates. Let us know as early as possible and we will do our best to accommodate you; a supplement may apply when the villa is booked back-to-back.

Most villas have a minimum stay of a few nights, which can be longer over peak periods such as New Year and Thai public holidays. The exact minimum for your chosen dates is confirmed as soon as you enquire.

Of course. Tell us your group size, budget, preferred destination and the kind of holiday you have in mind, and we will shortlist the villas that fit best. This personal recommendation is one of the main advantages of booking directly with us.

You can contact us at any stage by email at hello@pattayaland.com or on Line, WhatsApp and WeChat at +66 976 500 500. During your stay, the villa staff and our local team are on hand to help with anything you need.

We accept secure online card payments, including Visa and Mastercard, through our encrypted checkout. For certain bookings we can also arrange a bank transfer; just ask our team and we will share the details.

Yes. Your reservation is confirmed once we receive the booking deposit, which secures the villa for your exact dates. The remaining balance is then due before your arrival, as set out in your booking confirmation.

A refundable security deposit is collected for most villas to cover any accidental damage or breakages during your stay. Provided the villa is left in good order, it is returned to you in full shortly after check-out.

The outstanding balance is normally due a set number of days before check-in, and the exact date is stated clearly in your confirmation. For last-minute bookings the full amount may be payable at the time of reservation.

Yes. Card payments are handled by a PCI-compliant payment provider over an encrypted connection, and we never store your full card details on our own systems.

Cancellation terms depend on the villa and how far ahead you cancel; the applicable policy is shown before you pay and repeated in your booking confirmation. If your plans change, contact us as early as possible at hello@pattayaland.com and we will talk you through the options.

Most of our villas come with a dedicated team that may include a housekeeper, a villa manager and, at some properties, a private chef. They look after cleaning, maintenance and day-to-day requests so you can simply relax.

The exact staffing for each villa is listed on its page and confirmed with your booking.

Every villa has its own private swimming pool, a fully equipped kitchen, air-conditioned bedrooms and high-speed Wi-Fi as standard. Many also offer extras such as home cinema rooms, fitness equipment, sea views and landscaped gardens.

Check the individual villa page for the full list of what that property includes.

Yes, daily housekeeping is included at the majority of our villas, keeping your space spotless throughout your stay. Additional services such as laundry or extra cleaning can usually be arranged on request.

We are happy to organise private airport transfers and a car with a driver so your journey is seamless from the moment you land. Share your flight details with us in advance and we will have everything ready.

Many of our villas offer a private chef, and where one is not resident we can bring in a trusted chef for you. From Thai favourites to international menus, in-villa dining is one of the most popular ways to enjoy your holiday.

Tell us your preferences at hello@pattayaland.com and we will take care of the rest.

Yes. Many of our villas are ideal for families, with spacious living areas, multiple bedrooms and gardens to play in. On request we can provide extras such as cots and high chairs, and recommend the most family-friendly properties for your group.