Booking, Payment and Stay Conditions for our Private Pool Villas and Hotels in Pattaya, Koh Samui and Koh Phangan
Before the fun part, here are the few rules that make every stay at PATTAYA LAND smooth, safe and enjoyable for everyone. Some conditions differ between our villas and our hotels: in that case, both are clearly indicated. Please read them carefully before confirming your booking.
Booking & Payment
All reservations are non-refundable. Please review all the details of your booking carefully before confirming it.
Bookings made on our official website: a payment of 50% of the total amount is required at the time of booking, by cash, bank transfer or credit/debit card. The remaining balance is due 30 days before arrival.
Bookings made through third parties (online travel agencies, travel agents, etc.): 100% of the total amount is required at the time of booking.
Check-in & Check-out
Check-in: from 3:00 PM (15:00) until the time stated in your reservation.
Check-out: by 10:00 AM (10:00).
Early check-in and late check-out may be requested, subject to availability, and may incur additional charges.
Late Arrivals
Villas: our villas do not have an on-site reception desk. If you expect to arrive after nightfall, please let us know in advance.
Bookings made on our official website: arrivals are welcome at any time, 24/7: simply send us your expected arrival time.
Bookings made through third parties: please check the check-in deadline stated in your booking, as it may differ. Late arrival fees may apply.
Hotels: our hotels have a 24-hour front desk. Please let us know your expected arrival time in advance.
No-show: unless a late arrival has been agreed with us, if the main guest does not check in on the first day of the reservation, the entire booking is automatically cancelled without refund and recorded as a no-show.
Identification
At check-in, every guest must present a valid passport with a visa or entry stamp. The main guest named on the reservation must be present, and their name must exactly match the name on the booking, on the payment method and on the passport. Check-in will be refused, without refund, if a different name or a nickname has been used.
If the booking is paid with a card belonging to another person, a Third-Party Credit Card Authorization Form must be requested and approved before booking. Without it, check-in will be refused, without refund.
Occupancy & Visitors
Our villas and hotels are guest-friendly: you are welcome to invite visitors during your stay. However, the total number of people, including adults, children and visitors, must never exceed the number stated in your rental agreement or booking. This limit applies at all times, whether your visitors stay overnight or only come for a dinner, a drink or a few hours.
Villas: for example, a 6-bedroom villa welcomes a maximum of 12 people, for instance 6 adults and 6 visitors, or 10 adults, 1 visitor and 1 child.
The villa is never shared with other guests. However, only the bedrooms included in your booking are accessible.
Hotels: the total number of people per room or suite, including visitors, must not exceed the number stated in your booking.
Children: children aged 0 to under 3 stay free of charge when sharing existing bedding with their parents or using a baby cot, subject to availability. Children aged 3 and over are charged at the adult rate.
Occupancy violation: if unregistered guests are found on the property, management reserves the right to charge an additional fee based on the published rate, or to ask them to leave immediately. A fine of THB 20,000 per extra person applies, whether or not that person stays overnight.
Security Deposit
A refundable security deposit is required at check-in, payable by cash, card or QR code:
Villas: THB 30,000
Hotels: from THB 5,000 to THB 15,000, depending on the room or suite
The deposit is refunded at check-out, using the same payment method and currency, provided no damage has been caused to the property or its contents. Cash deposits can be paid in your own currency, for the equivalent amount. Card refunds may take 1 to 10 business days to appear, depending on your bank.
If damage occurs, the cost of repair or replacement is deducted from the deposit, and you remain responsible for any remaining balance. The deposit may also be used to settle unpaid extras, such as additional guest fees or event charges.
Water & Electricity
Villas: water is included. Electricity is not included and is charged according to your actual consumption:
Pattaya: THB 12 per kWh
Koh Samui: THB 10 per kWh
Koh Phangan: THB 9 per kWh
The meter is read at check-in and recorded in your rental agreement, then read again at check-out, and the difference is settled on departure. This way, each guest pays only for their own use, which allows us to keep our rental rates fair and in line with international villa rental standards. Air conditioning is the main factor in electricity costs: all our air conditioning units use Daikin Inverter technology to optimise energy consumption.
Hotels: water and electricity are included.
Please note (villas and hotels): water is included for normal use during your stay. Filling water trucks, tanks, barrels or any other containers during Songkran is not permitted.
House Rules
Pets are not permitted.
Smoking is not permitted indoors, including bedrooms and living areas. Smoking is permitted in designated outdoor areas, such as terraces, balconies, gardens and pool decks, where ashtrays are provided.
Cannabis: Thai law prohibits smoking cannabis in public places. Villas: as private properties, cannabis use is accepted in outdoor areas only, in strict compliance with current Thai law and without disturbing the neighbours. Hotels: cannabis is strictly prohibited everywhere on the property, including smoking areas.
Villas:
Pool parties, barbecues and music are welcome, as long as the number of guests does not exceed the limit stated in your rental agreement and the peace of the neighbourhood is respected. Events with DJs, large speakers, fireworks or foam parties are not permitted.
Furniture: indoor furniture and furnishings must remain inside the villa. Only outdoor furniture may be used outside.
Art & antiques: our villas feature contemporary and antique works of art that are part of their unique character. Please take particular care to avoid any damage. Any damage caused during your stay will be deducted from the security deposit. If the cost of the damage exceeds the deposit, the guest will be liable for the difference.
Hotels:
Swimming pools, steam rooms and saunas are closed from 2:00 AM to 6:00 AM.
Floating breakfast trays are not permitted in the hotel swimming pools.
Housekeeping & Linen
Fresh bed linen, towels and bathroom amenities are provided. In line with our "Save the Planet" eco-policy:
Villas: cleaning and a change of towels every 3 nights, and a full cleaning with a change of bed linen every 6 nights.
Hotels: towels are changed daily when left in the laundry basket or the bathtub, and are not replaced when hung up. A full cleaning with a change of bed linen is carried out every 3 nights.
More frequent cleaning or linen changes are available on request, for an extra fee.
Security, Privacy & Parking
CCTV: for your safety, the public and exterior areas of our villas and hotels (entrances, lobbies, corridors, pools, parking areas, etc.) are equipped with security cameras, in line with local regulations. Recordings may be used as evidence in the event of an accident, damage or incident. There are no cameras inside the villas or the rooms.
Parking: secure parking under CCTV surveillance is available for our villas and hotels. For villas, cars and motorcycles may not be parked inside the villa premises: dedicated parking is available close to the villa.
Additional Services
Airport transfers, private chef, massages, car or motorbike rental, excursions and other services can be arranged on request, for an additional charge. Our team accompanies you throughout your booking and your stay, while always respecting your privacy.
Any Questions? Read our FAQ
Our Frequently Asked Questions page answers more than 60 questions about booking and staying with PATTAYA LAND, with details for both villas and hotels. Among the most useful:
Can't find your answer? Our team is happy to help before, during and after your stay.
Book Direct with PATTAYA LAND
Booking on our official website gives you access to our best rates, special offers and YOLO Member benefits, with our team at your service from booking to check-out.
Book your Villa or Hotel on our Official Website
Translations
These terms are available in several languages. In the event of any discrepancy between translations, the English version published on our official website shall prevail.
Contact
PATTAYA LAND
417/9 Moo 10, Soi Mallo,
Pattaya City 20150,
Banglamung, Chonburi, Thailand
☎ +66 976 500 500 | Call, WhatsApp, Line, WeChat, KakaoTalk, Telegram