Faq

Pattaya Land – You Only Live Once offers an exclusive selection of luxury pool villas and hotels with private pools in Thailand’s most sought-after beach destinations: Pattaya, Koh Samui, and Koh Phangan. Our portfolio spans from intimate one-bedroom hideaways to sprawling multi-bedroom estates. Our group manages only its own properties.

- SAVE MONEY: Direct bookings often result in cost savings by eliminating fees and commissions typically charged by booking agencies or websites.

- GET ALL THE INFORMATION: As property owners, we possess extensive knowledge about our villas and the local area. Direct communication allows us to provide tailored recommendations, insider tips, and local insights.

- EXCLUSIVE DEALS AND SPECIALS : Direct bookings may include flexible payment terms (50% deposit instead of full payment), enhanced accommodation for special requests such as early check-in or late check-out, and additional perks.

- ENJOY MEMBER BENEFITS : Gain exclusive access to rewards by becoming a YOLO Pattaya Land member. All about the benefits : https://www.pattayaland.com/en/member

It depends on the experience you’re looking for.
- Our luxury pool villas offer complete privacy, dedicated space, and a private pool, ideal for families, groups, or travelers who want a “home away from home” with hotel-level comfort.
- Our hotels provide daily housekeeping, on-site services, and a more social atmosphere, perfect for couples or solo travelers who enjoy hotel amenities. Both options are part of our own curated collection in Pattaya, Koh Samui, and Koh Phangan, and our team can help you choose based on your group size, length of stay, and preferred style of holiday.

Our collection is organised first by destination — Pattaya, Koh Samui and Koh Phangan — and then by property type, covering private pool villas and hotels. Within each destination the properties differ in size, service level, facilities and degree of privacy, so there is a natural range from relaxed family homes to fully staffed flagship villas.

Every villa page sets out exactly what that property includes, and our team is happy to explain how two similar villas differ in practice.

YES, Every villa and hotel on our site is shown with its own dedicated photo gallery, and all images represent that specific property.

YES, smoking is allowed in designated outdoor areas of the villa.

All of our villas are non-smoking indoors, which keeps the interiors fresh for every guest. You are very welcome to smoke in the outdoor areas such as the terrace, garden, balcony and pool deck. Please use the ashtrays provided.

NO, the villa is not shared. The entire property, including all facilities, is exclusively reserved for you and your guests.

YES, all of our villas are guest-friendly.

However, the total number of occupants is limited to the maximum specified in the rental agreement.
- For example, a 6-bedroom villa can accommodate up to 12 people in total, including adults, children, and local guests (e.g., 6 adults and 6 local guests, or 10 adults, 1 local guest, and 1 child).

- For example, a 5-bedroom villa can accommodate up to 10 people in total, including adults, children, and local guests (e.g., 5 adults and 5 local guests, or 8 adults, 1 local guest, and 1 child).

YES, of course. All villas and hotels accept children.

Child policies vary by villa and hotel. As a general rule, children aged 0 to under 3 years stay free of charge when sharing existing bedding with parents or using a baby cot, subject to availability. Children aged 3 and above are charged at the adult rate.

Hotels: Each hotel has elevators and specific accessibility equipment.

Villas: Some villas do not have features such as ground-floor bedrooms, access ramps, or wide doorways.

We recommend sharing your specific needs with us in advance so we can suggest a villa or hotel better suited to your requirements. Your comfort and safety are our priority.

Pets are generally not allowed. This protects the property from potential damage, maintains our hygiene standards and ensures the comfort of all guests, some of whom have allergies or simply prefer not to share a home with animals.

YES, of course. We inspect our villas and hotels regularly to make sure each one meets our standards of quality, safety and cleanliness. Our local team checks that all amenities are in excellent working order and arranges any necessary maintenance promptly.

Villas: Private luxury villas are ideal venues for special occasions, including weddings, honeymoons, corporate retreats, anniversaries, family reunions, holiday celebrations, and birthday parties. They offer privacy, a beautiful setting, and a dedicated team, all of which combine to create a truly memorable experience. Depending on the scale of the event, additional fees may apply.

Hotels: Our hotels offer a range of professional meeting and conference spaces, from intimate boardrooms to larger meeting rooms, suitable for seminars, corporate meetings, training sessions, and events.

Open Street Map and Google Map are our friends :)

You can view all locations on this map: LISTING OPEN STREET MAP - GOOGLE MAPS

Reservations can be made directly through this website, by messaging our team, or by email. Send us your preferred dates, destination and group size and we will confirm availability, hold your dates and guide you through each step until the booking is secured.

The quickest way to reach us is Line, WhatsApp or WeChat at +66 976 500 500, or by email at hello@pattayaland.com.

A minimum length of stay may apply, varying by season and during high-demand periods such as New Year, festivals, and Thai public holidays. The exact minimum stay for your chosen villa and dates will be shown as soon as you make an inquiry.

Check-in is from 3:00 PM and check-out is by 10:00 AM.

Early check-in and late check-out can often be arranged, subject to the villa’s and hotel’s schedule around your dates.

To guarantee early check-in or late check-out, we need to block the villa on either side of your stay, so an additional charge may apply, especially when the villa is booked back-to-back. Please let us know as early as possible, and we will do our best to accommodate you.

A refundable security deposit is required for most villas and hotels to cover any accidental damage, breakages, or extra charges incurred during your stay. It is either pre-authorised on your card before arrival or paid on arrival, and is refunded in full shortly after check-out, provided the accommodation is left in good condition.

If damage occurs, the repair or replacement cost is deducted from the deposit, and you remain responsible for any remaining balance. The deposit may also be used to settle unpaid extras, such as additional guest fees or event charges.

Villas: A security deposit of THB 30,000 is required at check-in, payable by cash, card, or QR code. The deposit is refunded at check-out using the same payment method and currency. For cash deposits, payment can be made in your local currency. Card refund processing times may vary from 1 to 10 business days, depending on your bank.

Hotels: A security deposit ranging from THB 5,000 to 15,0000 is required at check-in, payable by cash, card, or QR code. The deposit is refunded at check-out using the same payment method and currency. For cash deposits, payment can be made in your local currency. Card refund processing times may vary from 1 to 10 business days, depending on your bank.

Villas: No, electricity is not included; water is included. The electricity rate varies by location, from 8 to 12 THB per kWh. This helps us keep rental prices fair and sustainable for everyone, in line with global villa rental standards.

Upon arrival, an initial meter reading will be recorded in your rental agreement. A final reading will be taken at the end of your stay, and the difference will be charged upon departure. The main factor affecting electricity costs is air conditioning usage. To help manage expenses, all air conditioning units are equipped with Daikin Inverter technology, designed to optimize energy consumption.

Hotels: Yes, electricity and water are included.

For reservations made directly through our official website: A payment of 50% of the total cost is required at the time of booking by cash, bank transfer, or credit/debit card. The remaining balance is due 60 days prior to arrival.

For reservations made through third parties (OTAs, travel agencies, etc.), a payment of 100% of the tocal cost is required at the time of booking.

No. Reservations are subject to availability. Given the size of our collection, we operate on a first-come, first-served basis, and we can only block our calendars once a deposit has been received.

Absolutely. Our team is here to tailor your stay. From a private chef and in-villa spa treatments to personalised excursions and special-occasion set-ups, we can arrange a wide range of services.

Just tell us what you would like at hello@pattayaland.com and we will have everything ready for your arrival.

Yes. As soon as your payment is received you will get a formal booking confirmation by email, with all the relevant details of your stay including the villa, your dates, check-in arrangements and what is included.

Some of our villas are available for special events, including weddings, corporate retreats and milestone celebrations. Please share the details of your event with our team and we will come back with the properties that suit it and a tailored proposal.

YES, as long as the number of guests does not exceed the limit stated in your contract and the peace of the neighborhood is respected.

Events with DJs, large speakers, fireworks, or foam parties are not permitted.

We accept secure online card payments, including Visa, Mastercard, JCB, Union Pay, American Express, Diners and Discover through our encrypted checkout, for both online bookings and reservations arranged by email.

For certain bookings we can also arrange a bank transfer and and QR Promptpay, just ask our team and we will share the details.

Card payments are handled by a PCI-compliant payment provider over an encrypted connection.

Booking with an established company that offers recognised payment methods such as cards and bank transfer is one of the best ways to be confident your transaction is safe. We offer both, so you can book with complete peace of mind.

The price of a villa or hotel depends on several factors: the size of the property, the number of bedrooms, its design and location, and the season of your stay. Rates are displayed in Thai Baht on each villa and hotel page for your selected dates, so you always see the exact price before booking.

Pricing is also influenced by the number of guests and the length of your stay, longer stays often benefit from more favourable rates.

In addition, prices are subject to change at any time. Until your reservation is confirmed, rates may be revised upward or downward without prior notice.

By booking directly with Pattaya Land, you deal directly with the villa or hotel owner.

We are not an agency, so there are no intermediaries. You benefit from the best available rates, quick responses, and a team with in-depth knowledge of each property.

Every photo on our pages is an authentic image of the specific villa or hotel. In addition, our local team is on-site throughout your stay to answer any questions you may have.

All reservations is non refundable. 
Please review all details carefully prior to confirming your booking

In these cases our standard cancellation policy still applies. However, we can provide supporting documentation to help you make a claim through your travel insurance provider.

We do not provide travel insurance. We strongly recommend that guests take out comprehensive travel insurance with a provider of their choice, covering any unexpected events that could affect the trip.

No. You do not share the villa with other guests. When you rent the villa the entire property is exclusively yours, including all of its facilities.

Please note that while all facilities are private, the number of accessible bedrooms depends on the number booked. If a villa has seven bedrooms but only five are reserved and paid for, the remaining two will not be accessible during your stay. This keeps the pricing aligned with occupancy and housekeeping.

Every villa is unique in design and architecture, and the same is true of its facilities. The most prominent feature of a luxury villa rental is the private swimming pool, exclusive to you and your group.

Other facilities may include indoor and outdoor lounging and dining areas, a fully equipped kitchen, air-conditioned bedrooms, high-speed Wi-Fi, a home cinema room, a games or entertainment area, a private bar, sauna and steam, a spa room or fitness equipment. Check the individual villa page for the full list of what that property includes.

YES, each villa is equipped with an outdoor LED Bluetooth speaker. Some villas and hotels also feature LED Bluetooth systems in all rooms.

YES, each room includes: a large bath towel, a large pool towel, a toothbrush, a shower cap, soap, body wash, shampoo, cotton buds, slippers, and tissues. Some villas and hotels also provide bathrobes and additional items.

YES, The kitchens are fully equipped for cooking.​ Each kitchen includes items for cooking such as pans, pots, and a wok, as well as an induction cooktop, oven, microwave, rice cooker, toaster, coffee machine, and kettle. You will also find plates, glasses, plastic pool glasses, wine glasses, cutting boards, and many other useful kitchen utensils, plus the important detail that there is also mineral drinkable tap water available.

YES, each room is equipped with a filtered water device that includes minerals. Additionally, each room is supplied with a bottle of mineral water.

Yes. High-speed Wi‑Fi 7 wireless internet is available free of charge throughout the villa, the hotel, the reception area, and all common areas.

Thailand runs on 220V and most of our villas and our hotels are fitted with sockets that accept the common two-pin flat and round plugs, and often universal sockets as well.

If you have specific requirements, let our team know and we will help.

Villas: Yes, each villa provides a multilingual tablet to handle all guest needs, such as requesting villa cleaning, towel changes, taxi services, event organization, reporting issues, and more.
The tablet supports the following languages: Thai, English, Chinese, Japanese, Korean, French, Russian, German, Spanish, Portuguese, Hindi, and Arabic.

Hotels: Yes, some rooms are equipped with tablets, and you also have access to a 24-hour front desk.

Villas: A number of our villas are equipped with a washing machine and dryer that guests can use themselves or with assistance from the villa team. Where a villa does not have a machine, a laundry service can be arranged through trusted partner shops nearby for an additional cost.

For more extensive laundry or dry-cleaning, our team will gladly make suitable arrangements for you.

Hotels: There are no washing machines in the rooms. A laundry service can be arranged through trusted partner shops nearby for an additional cost.

For more extensive laundry or dry-cleaning, our team will gladly make suitable arrangements for you.

Villas - Hotels
Yes. There are CCTV cameras in public and exterior areas (lobbies, corridors, entrances, pools, parking, etc.) for security and safety, in line with local regulations. There are no CCTV cameras inside.

Villas: Yes. We have adopted a “Save the Planet” eco-policy: partial cleaning and towels are changed every three (3) nights, and a full cleaning including linen change is performed every six (6) nights. If more frequent changes are required, additional charges may apply.

Hotels: Yes. We have adopted a “Save the Planet” eco-policy: partial cleaning and towels are changed daily if left in the laundry basket or in the bathtub, and are not replaced if hung up. A full cleaning including linen change is performed every three (3) nights. If more frequent changes are required, additional charges may apply.

Breakfast and meals are not included. Options are very varied and can be tailored to your preferences. You can choose from:

• Breakfast delivery from around 119 THB per person

• Floating breakfast trays in the pool

• A chef preparing your breakfast, lunch, or dinner with delivery to your villa or hotel

• A private chef preparing your breakfast, lunch, or dinner on-site

And many other possibilities, taking into account dietary restrictions, allergies, and special requests, provided they are communicated in advance.

Villas: You are free to do your own grocery shopping, or the villa team can arrange this for you, usually with a service fee

Hotels: Room service and food delivery are available. However, floating breakfast trays in the pool are not permitted. Some suites are equipped with fully fitted kitchens, where a private chef can come and cook exclusively for you.

Pattaya City: if you are staying in a villa or hotel, you benefit from a discount at the gourmet restaurant located opposite the main reception.

Most of our villas are offered without daily staff to preserve your privacy and tranquility. That said, a dedicated support team and security personnel are always on call and located nearby in case you need assistance.

Additional services such as a butler, driver, babysitter, masseuse, or other staff can be arranged for an extra charge. Please discuss your preferences with our team when booking, and we will tailor the service to your needs.

While not every member of staff is fluent in English, each staffed villa has an English-speaking villa manager to assist with communication and coordination.

Other team members such as chefs and housekeepers have varying levels of English, but are trained to deliver excellent service under the villa manager's guidance. Our own team is also reachable at any time to help translate a request.

The villa manager is your main point of contact. They oversee day-to-day operations, from coordinating housekeeping, chefs and gardeners to keeping the villa properly maintained.

They anticipate what you need, handle any issues, arrange special requests and make sure everything runs smoothly, so that you can simply relax and enjoy your stay.

Yes, guests can request an all-female team for their stay. Such requests are subject to availability and may carry an additional charge, so please let us know well in advance to give the villa enough time to arrange it.

A wide range of activities and services can be arranged to make the most of your stay: private chef services, in-villa spa treatments and massage, private yoga or fitness sessions, island and city tours, boat and yacht charters, cultural excursions and adventure activities such as snorkelling, diving and hiking.

Tell our team what you enjoy and we will tailor the experience around your group.

We will be happy to arrange your airport transfer. Please provide your flight details in advance, along with the number of guests and the type of transfer you prefer, and we will take care of everything.

Several vehicle categories are available, including SUVs, Vans, VIP Vans, Alphard, Majesty, Limousines, and more.

We can arrange a range of transport options to make getting around effortless. Private airport transfers cover your arrival and departure, and a private car or van with a professional driver can be booked by the full or half day for exploring Pattaya or the islands.

Taxis and ride-hailing services are widely available for shorter trips. GRAB and BOLT operate in Thailand; BOLT is generally the fastest and most affordable. In Pattaya City, you can also use Songthaews (shared pickup trucks, a local form of public transport similar to tuk-tuks) for around 15 THB.

Motorbikes and scooters can be rented locally for a more flexible way to get around, though we always recommend wearing a helmet and having proper insurance. Please note that rates are subject to change at the time of booking—our team is happy to assist with any arrangement.

Private luxury villas are ideal venues for special occasions, including weddings, honeymoons, corporate retreats, anniversaries, family reunions, holiday celebrations and birthday parties. They offer privacy, a beautiful setting and a dedicated team, which together make for a genuinely memorable occasion.

Depending on the scale of the event, additional fees may apply: a gathering fee for smaller events that exceed the villa's standard capacity or bring in outside suppliers, and an event fee for larger occasions such as weddings or full-property parties, covering operational support and additional wear and tear.

Yes. Pattaya Land offers a loyalty program that rewards regular customers with points, member-only rates, and exclusive benefits.

All informations : https://www.pattayaland.com/en/become-member

Yes. There are different membership tiers based on the number of nights stayed:

• YOLO MEMBER – 0–30 nights

• YOLO HALO – 31+ nights

• YOLO HEAVEN – 90+ nights

• YOLO LUCIFER – Invitation only

All informations : https://www.pattayaland.com/en/become-member

Because life’s too short for another boring loyalty card.

Our villas and hotels don’t follow the crowd, and neither do we.
You’ve already got enough Silver, Gold, and Platinum cards to open a jewellery shop

What you’re missing is your YOLO card 😉

Only nights booked directly through our official website or at our receptions are recorded and count towards your membership.

Reservations made through some OTAs or travel agencies do not qualify for points or status benefits.

Yes, of course. You can register right here: https://www.pattayaland.com/en/become-member

In most cases, YOLO member rates and benefits can be combined with selected promotions. However, some special offers may not be combinable. Our team can confirm what applies to your specific dates and property.

Your tier is updated based on the total number of qualifying nights recorded in your YOLO account. Once you reach the threshold for the next level, your new benefits will apply to future stays.

No. YOLO membership is personal and non-transferable. Benefits and points are linked to your account and cannot be shared or transferred to another person.

Life happens. If you forget to add your YOLO number when booking or checking in, just tell us as soon as you remember with your reservation details. We’ll do our best to link your stay to your YOLO account, within the limits of our terms.